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CONTACT US
Online Department 818-697-5870
Retail facility (Reseda, ca) 818-654-9441

IN STORE POLICIES

IN STORE POLICIES



IN STORE REFUND AND EXCHANGE


NO REFUNDS OR RETURNS ON DRY GOODS

EXCHANGE OR STORE CREDIT ONLY

Original packing must be included for succesful store exchange or credit.

Defective items will be replaced with the exact same item or must be returned for store credit.

 


ITEMS NOT ELIGIBLE FOR EXCHANGE OR STORE CREDIT 


Substrate (Open or Closed)

Light Bulbs (All sizes, shapes, types)

Products missing pieces or parts

Prodcuts missing the original packaging



LIVE ANIMAL GUARANTEE

 

The Painted Reptile guarantees all animals are healthy and of the highest quality. The animals will be sold in immaculate health and upon proper set up they will do great.

Any concerns with the animal must be reported at the time of purchase.

All animals leave our facility in the highest quality state. Any strange signs must be reported immediately so we can assist in changing your husbandry or assisting you in fixing the problem.

Any complaints or deaths will not be considered after 24 hours of purchase.

Since we cannot control your husbandry methods, we are very strict with our 24 hour guarantee for shipping live reptiles.

 

 FOR A ONE-MONTH GUARANTEE ON YOUR NEW PET, AND A FREE $15.00 FOOD CREDIT, PLEASE SEE OUR:  COMPLETE KIT/LIVE ANIMAL PROGRAM  (IN-STORE ONLY!)

 

 

 

Refunds and Exchanges on Animals

 

NO refunds on live animals.

NO exchanging live animals.

Animals will be replaced within 24 hours of arrival, ONLY IN EVENT OF DEATH!

FOR A ONE-MONTH GUARANTEE ON YOUR NEW PET, AND A FREE $15.00 FOOD CREDIT, PLEASE SEE OUR:  COMPLETE KIT/LIVE ANIMAL PROGRAM  (IN-STORE ONLY!)



Special orders


Yes we do special orders for animals and dry goods. 

All dry goods special orders require a 25% deposit to initiate the order  (Rest paid when goods arrive).

Live Animal special orders require a 50% deposit to initiate the order (Rest paid when animal arrives). 

Any feeder orders require a 100% payment to initiate the order. 

 

 

Holds on Animals


Yes, we do allow holds on live animals.

Live Animal orders require a 50% deposit to initiate the order (Rest paid when animal arrives). 

Animals will be held on main floor or in inventory room for EXACTLY 14 days.

If the animal is not picked up with in 14 days, a fee of $10.00 per week will be added to the prices of the animal which must be paid before the animal is released. 

After 4 $10.00 added fees or 4 weeks of fees the animal will be surrendered back to The Painted Reptile and no monies will be returned to the customers.