CART

CONTACT US
Online Department 818-697-5870
Retail facility (Reseda, ca) 818-654-9441

ONLINE POLICIES

 ONLINE POLICIES

 

Shipping Policies and Guarantees

 

ALL LIVE ANIMALS SHIPPMENTS 

All live animal shipments are currently shipped using Fedex.  We can and do ship certain animals with other carriers,b ut prefer Fedex.

Live Animal quotes are made on an individual basis.  LIVE ANIMAL SHIPPMENTS CAN VARY FROM $40.00- $125.00 depending on the box size and location. 

The website will automatcally charge you $50.00 for live animal shippments.  After your order is processed we will call you to confirm the final shipping charge.   Once the remainer (if any) is paid we will ship out your animals.  

There are very few occasions where we will return some money if the live animal shippments are going close by, but this is a rare occurance. 

HEAVIER ANIMALS AND LARGE PURCHASES DO REQUIRE LARGER BOXES, MORE MATERIAL, AND TEND TO HAVE HIGHER SHIPPING FEES. 

You can add extra heat pads or ice packs if you'd like. Be sure to call our shipping department or be sure to specify in the notes. 

 

 

DRY GOODS SHIPPING PRICES

 

Shipping price of dry products and other goods is determined by price of overall order.   Pricing is currently as follows:

 

  Total Purchase:

Shipping Rate

  $0.00 USD - $20.00 USD

$5.99 USD

  $20.00 USD - $40.00 USD

$7.99 USD

  $40.00 USD - $60.00 USD

$9.99 USD

  $60.00 USD - $80.00 USD

$11.99 USD

  $80.00 USD - $100.00 USD

$13.99 USD

  $100.00 USD - $140.00 USD

$15.99 USD

  $140.00 USD - $180.00 USD

$19.99 USD

 

HEAVY GOODS SHIPPING 

Items like tanks, enclosures, Creature Condos, Waterland Tubs and complete kits have higher shipping rates that are not calculated by the system.

These rates are calculated by use here in the shipping facility.  

Once and order is placed for a "Heavy Goods" item, then we will call you directly to confirm the final shipping price and close out the remaining payment. 

 

MULTIPLE BOX SHIPPING


Orders that have a high number of items will often times require the item to be shipped in more then one box.  

When multiple boxes are need to ship an item, the remaining balance will be calculated here in the shipping facility and you will be contacted directly to confirm thefinal shipping price and to close out the remaining payment. 

 


 LIVE ANIMAL GUARANTEE

 

Live, healthy, on-arrival guarantee.

The Painted Reptile guarantees all animals are healthy and of the highest quality. The animals will arrive in immaculate health and upon proper set up they will do great.

Any concerns with the animal or deaths must be reported at the time of arrival/delivery.

All animals leave our facility in high quality state. Any strange signs must be reported immediately so we can assist in changing your husbandry or fixing the problem.

Any complaints or deaths will not be considered after exactly 24 hours.

Since we cannot control your husbandry methods, we are very strict with our 24 hour guarantee for shipping live reptiles.

 

 

 

Refunds and Exchanges on Animals

 

NO refunds on live animals.

NO exchanges on live animals.

Animals will be replaced within 24 hours of arrival, ONLY IN EVENT OF PROOF OF DEATH!

 

  

Refunds and Exchanges on Dry Goods/Products

 

Dry Goods items can be returned within 7 days of arrival.

All returned items will have a 10% re-stocking fee.

Shipping and handling is not refunded.

Original packaging is required for return.

Items you wish to return must be in our possession before we will issue a refund.

Exchanges can not be made with online orders.

 

 

Items Damaged on Delivery

 

Any damaged items will be exchanged upon return.

Complete pakaging is required for return.

Damaged items that cannot be returned require a picture to show damage of the product.

Items that arrived damaged will be reported to UPS, FEDEX, USPS to complete compensation for the item.  Please notify us of damaged items ASAP for best results.